Alternatively, see our most common questions by category

Most Popular FAQs

Adjust Volume Settings and Chimes

Select the Accessibility button −

Select the arrow button to take you to page 2 of the menu –

Option (2) Sound Setting

At this point there will be 4 categories of sound operations, choose the first one and you will see some sub categories with their defaults set to “medium” − Choose a sub category and you can adjust to either: Low, Medium, High or even select No to turn off sound completely − Click ok after selection − Follow same step for all of the other categories and press Close to exit.

 

Locate the IP network address

There are times you need to either find out what the current IP network address of your printer is, or to manually change it to suit your requirements. Luckily this very simple process can be achieved by following the instructions below.

Through the Print Driver

On the PC select:

Start − Printers / faxes − Right click on Konica print icon − Properties − Ports Tab − Configure port − you should now be able to see IP Address

On the Device

At photocopier select:

Utility/Counter button − On the touch panel screen choose –

Option (3) Administrator Settings − enter the administrator password then click OK −

Option (5) Network Settings

Option

Through the Print Driver

On the PC select:

Start − Printers / faxes − Right click on Konica print icon − Properties − Ports Tab − Configure port − you should now be able to see IP Address

On the Device

At photocopier select:

Utility/Counter button − On the touch panel screen choose –

Option (3) Administrator Settings − enter the administrator password then click OK −

Option (5) Network Settings

Option (1) TCP/IP SettingsIP Settings − you will now see IP Address

To return to copier screen press the Reset button or Utility/Counter

 

If the panel becomes unresponsive or behaves strangely, the you might need to calibrate the control panel.

On the Device
Select the Accessibility button −
Option (1) Touch Panel Adjustment – Touch the four “+” buttons − Press Start − Close

Configuring the bizhub using the Pagescope web admin console.

Open your preferred web browser

In the address bar, type the IP Address (refer “How to find your IP Address” if required) of the photocopier and press enter/return

Print drivers

In addition to print drivers. Software and user guides are also available from the Konica Minolta download centre

Please use the following link below to take you there

download-centre

 

General

Via the Web Browser −

To adjust the date/time functions you will need to be logged in as the Administrator. Log into the web browser (see question 6). At the top of the screen click log out and then ok − Now select Administrator and log in − enter the administrator password then click OK − Under the Maintenance Tab, select Date/Time Setting − Adjust your setting and click ok

On the Device

Utility/Counter

Option (3) Administrator Settings − enter the administrator password then click OK −

Option (1) System Settings

Option (3) Date/Time Settings

Choose categories and press “C” hard key to clear old data − Use number buttons to enter new data − OkClose to exit

Via the Web Browser −

Log into the Web Browser (see question 6) and you will see the toner readings on screen − For Imaging Units etc, locate the “Information Tab” and then select consumables

On the Device

A visual scale for the toners is permanently on show at the bottom left corner of the touch panel screen. For the Imaging Units etc, select Utility/Counter and then –

Option (4) Check Consumable Life – click close to exit

Via the Web Browser

On the PC select: Log into the web browser (see question above) and under the maintenance option, select Meter Count

On the Device

At photocopier select:

Utility/Counter − On touch panel screen select Meter Count − Close to exit

This is a common issue that affects documents that have been created using imperial measurement, typically U.S.

There are 2 choices for this −

Firstly check the document settings in the page setup on your PC – Open your document and select File – Page setup – Click the Paper Tab –  Here you can check the paper size settings and paper tray selection

Second is to set the Auto switch on the machine –

On the Device

Utility/Counter

Option (2) User Settings

Option (5) Printer Settings

Option (1) Basic Settings

At the bottom of the screen select A4/A3 LTR/LGR Auto Switch – Select ONOK – Close

Store email addresses on your bizhub to recall for scanning

On the Device

Utility/Counter −

Option (1) On-Touch/User Box Registration –

Option (1) Create One-Touch Destination –

Option (1) Address Book (Public) –

Option (1) E-Mail –

New – Select Name button and enter a name using the keyboard – OK – Select Email Address button and enter full email addres – OK – Use down arrow to go to page 2 and choose index – Choose a category and Favourites (the favourites option is useful for the more frequently used addresses as they will appear on the main screen) – OKOK – New to add further addresses or close to exit

To utilise the USB socket for use with external memory sticks, make sure the following is active −

Utility/Counter

Option (3) Administrator Settings – enter the administrator password (give us a call to discuss if you do not have this) and then click OK

Option (1) System Settings

Option (0) User Box Settings

Option (7) External Memory Function Settings – Select Save Document to ON to enable scanning to USB Memory device.

Select OK to save and then exit to main screen (select the yellow Reset key)

Print drivers

In addition to print drivers. Software and user guides are also available from the Konica Minolta download centre

Please use the following link below to take you there

download-centre

 

Configuring the bizhub using the Pagescope web admin console.

Open your preferred web browser

In the address bar, type the IP Address (refer “How to find your IP Address” if required) of the photocopier and press enter/return

Adjust Volume Settings and Chimes

Select the Accessibility button −

Select the arrow button to take you to page 2 of the menu –

Option (2) Sound Setting

At this point there will be 4 categories of sound operations, choose the first one and you will see some sub categories with their defaults set to “medium” − Choose a sub category and you can adjust to either: Low, Medium, High or even select No to turn off sound completely − Click ok after selection − Follow same step for all of the other categories and press Close to exit.

 

Network & Connectivity

On the Device

Utility/Counter

Option (2) User Settings

Option (5) Printer Settings

Option (6) Print Reports

Configuration Page – Choose tray and startClose to exit

If the panel becomes unresponsive or behaves strangely, the you might need to calibrate the control panel.

On the Device
Select the Accessibility button −
Option (1) Touch Panel Adjustment – Touch the four “+” buttons − Press Start − Close

Locate the IP network address

There are times you need to either find out what the current IP network address of your printer is, or to manually change it to suit your requirements. Luckily this very simple process can be achieved by following the instructions below.

Through the Print Driver

On the PC select:

Start − Printers / faxes − Right click on Konica print icon − Properties − Ports Tab − Configure port − you should now be able to see IP Address

On the Device

At photocopier select:

Utility/Counter button − On the touch panel screen choose –

Option (3) Administrator Settings − enter the administrator password then click OK −

Option (5) Network Settings

Option

Through the Print Driver

On the PC select:

Start − Printers / faxes − Right click on Konica print icon − Properties − Ports Tab − Configure port − you should now be able to see IP Address

On the Device

At photocopier select:

Utility/Counter button − On the touch panel screen choose –

Option (3) Administrator Settings − enter the administrator password then click OK −

Option (5) Network Settings

Option (1) TCP/IP SettingsIP Settings − you will now see IP Address

To return to copier screen press the Reset button or Utility/Counter

 

Print Workflows

On your PC

Select the Start button − Settings − Printers / Faxes − Right click on the Konica print icon − Choose Printing Preferences − Select Authentication / Account Track button − Enter password information in appropriate category and click OK − Apply − OK

On the Device

Utility/Counter

Option (2) User Settings

Option (1) System Settings

Option (8) Auto Paper Select for Small Original

Copy on A4Close to exit

On the Device

Utility/Counter

Option (2) User Settings

Option (1) System Settings

Option (3) Paper Tray Settings

Option (1) Auto Tray Selection

At the left of the screen under “Auto Tray Select”, un-select all of the trays − Now re-select the trays in the new priority order − OKClose to exit

On the Device

Select Fax/Scan button

Scan Settings

File Type – Choose your preferred new file type –

OKOK

Utility Counter

Option (2) User Settings

Option (4) Scan/Fax SettingsDefault Fax/Scan SettingsCurrent SettingsOKOKClose to exit

This is a common issue that affects documents that have been created using imperial measurement, typically U.S.

There are 2 choices for this −

Firstly check the document settings in the page setup on your PC – Open your document and select File – Page setup – Click the Paper Tab –  Here you can check the paper size settings and paper tray selection

Second is to set the Auto switch on the machine –

On the Device

Utility/Counter

Option (2) User Settings

Option (5) Printer Settings

Option (1) Basic Settings

At the bottom of the screen select A4/A3 LTR/LGR Auto Switch – Select ONOK – Close

Follow this guide if you have a print job where you want to add a cover page using a different paper type

Using the Print Driver in windows −

File – Print – Properties – Manually select a tray for the contents pages (don’t leave it set to Auto) – Click Cover Mode Tab – Tick Front Cover and choose printed or Blank – Choose a tray for the front cover – Repeat for Back Cover if required – OK and send job to print

On the Device

Load your cover paper into your chosen tray(s) – Load your originals into the document feeder in the correct running order – Press Reset

You now need to manually choose a tray for the contents pages (using paper option on basic tab –

Then choose the Application tab –

Sheet/Cover/Chapter/Insert

Cover Sheet

Choose Front Cover Front (Copy) or Front (Blank) – Select paper tray – OK – Repeat for Back Cover if required – OK – Start

A counter facility can be enabled as follows

Utility Counter − Option 2 − Option 2 − Option 6 − Select Status Display − OK − Close to exit. If you now press the reset key you should see at the left of the screen, the counter facility

This simply explains which options need to be selected when printing from Mac OSX when Account Track is enabled

Choose FilePrint –

Next select the pulldown menu here (labelled Layout)

and choose ‘Output Method’

If this menu is not visible choose the

Show Details button at the bottom.

To enable a popup box for every print

Select Detail Settings then double click Administrator Settings

Place a tick in the Account Track box here

To save the same Account Track information for every print

Put a tick in the Account Track box and a popup window will appear.

Type in the password and choose save settings

Per Page Setting

File − Print − Properties − Cover Mode Tab − Tick “Per Page Setting”
On this screen you will see there is a “List” option which stores 10 lists which can be edited to accommodate specific instruction for multi page documents.Click Edit List − By Selecting Edit name, you can rename one of the lists − Once you have done this select “Add” ( This allows you add specific instruction ) − Here you can type page numbers and select sub categories to change double sided & tray selection etc − Click “Add” again to select more page numbers / instruction.

This can also be done as a photocopying job at the machine

In this example imagine you have 6 original documents, the first 2 being single sided and the remaining 4 being double sided.

This function will only work if the finishing mode is set to sort − Firstly press reset then go to the finishing button and select sort then OK − Application − Sheet/Cover/Chapter insert − Program Job − Go back to Basic Tab − Load into the document feeder, the first pages for specific instruction (in my example pages 1+2 single sided) − Choose your instructions and select a paper tray then Start − The next screen will show “Fix or Retry” click Ok to continue or Retry to start over again − Load next originals into document feeder − Select “Change Settings”, this will allow you to specify instruction such as double sided and paper selection (paper size allows tray selection) − Start − Repeat until all originals have been scanned then click Finish − Ok − Start

Print quality

Lines on Copies

Lines on copies or printed pages can be caused by a few different things. Users can often fix the most common causes without needing to call for service.

Black or coloured lines on copies

The most common problem is having a dirty glass. Sometimes you can’t see that the glass is dirty. It doesn’t take much for the scanner to pick it up and put lines on your copies.

There may be more than one glass, so clean all of them. Typically there is one large glass and a smaller one for the document feeder.

Use a lint free towel (micro fiber towels work best), if you must use a paper towel be mindful of the lint left behind, it can be the source of new lines on copies.

Corona wire / grid cleaner

Some machines will have a charge wire (corona wire / Charge Grid) cleaner for you to use. You will find it behind the front cover if your machine has one. The handle will be colored to stand out to help you find it. All you need to do is gently pull it out and push it back in. Repeat that in and out motion 3-4 times.